Before confirming your order, please do not forget to double-check your name and address.
When the payment is confirmed, our team will directly send it to the packing. Usually, Shipping in Asia takes a week and about a week and a half for the other destinations.
If you have any questions about your order, please contact our customer service anytime. We have assistance in English, Korean, Japanese, French and Russian.
We use a local shipping service, DHL. DHL delivers anywhere in the world.
You will receive your order within 2 to 3 days. There is an online operator, so you have access to your tracking delivery in real-time.
If there are any damages to your order, you can apply for a return within 30 days from the date of purchase. After 30 days, you will not be able to return your item. For further information about a return or exchange, you can contact us through HELP, LiveChat or e-mail (firstname.lastname@example.org) .
Refunds are only available within 30-days. If there is an issue with the product, you can refund it without any charges. For other reasons, you can submit your request with a photo of your item, the return shipping cost/round trip shipping will deduct from the refund amount.
In case if you want to get a refund we would kindly ask you to contact our customer support instead of requesting a chargeback. You can contact us through HELP, LiveChat or e-mail (email@example.com) .
Under 30 days, exchanges or returns can be proceeded. If the product is damaged due to your negligence, it is not possible to exchange it for free. For the first exchange, you will have to pay for the one way shipping expenses. If you exchange for the second time, you must pay for the round-trip shipping. After 30 days, exchange cannot be applied.